Privacy Policy for Model City Electric

Effective Date: September 18, 2025
Last Updated: September 18, 2025

Model City Electric, LLC (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, services, and communicate with our team.

1. Information We Collect

We may collect the following types of information:

Personal Information: such as your name, email address, phone number, physical address, and billing/payment information when you request a service, fill out a form, or contact us.

Service Information: details related to the electrical services you request, property information, and any project-specific notes.

Technical Information: IP address, browser type, device information, and website usage data (via cookies, Google Analytics, and Facebook Pixel).

2. How We Use Your Information

We use your information to:

Provide and improve our electrical services.

Respond to inquiries, schedule appointments, and manage projects.

Process payments and send invoices.

Send you service updates, appointment reminders, or safety notices.

Send you marketing communications, offers, and promotions (if you opt in).

Analyze website traffic, performance, and effectiveness of our marketing campaigns.

Comply with legal, safety, and regulatory obligations.

3. How We Share Your Information

We do not sell your personal information. We may share it with:

Service providers/contractors assisting with electrical projects.

Payment processors to handle transactions.

Analytics/advertising partners such as Google Analytics and Facebook for tracking and campaign measurement.

Legal authorities if required by law or for safety/security purposes.

4. Marketing & Text Message Communications

By providing your phone number, you may choose to consent to receive text messages from us. We use text messaging in two ways:

Marketing Text Messages (Opt-In Required):
“I agree to terms & conditions provided by Model City Electric, LLC. By providing my phone number, I agree to receive marketing text messages from the business. Reply STOP to opt-out.”

Non-Marketing Text Messages (Opt-In Required):
“I consent to receive non-marketing text messages from Model City Electric, LLC about my order updates, appointment reminders, etc. Message & data rates may apply.”

You can opt out of marketing texts at any time by replying STOP. Standard message and data rates may apply.

5. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and maintain records.

7. Your Privacy Rights

You may have the right to:

Access, update, or delete your personal information.

Opt out of receiving promotional communications.

Request a copy of the data we hold about you.

To exercise these rights, contact us using the information below.

8. Cookies & Tracking

Our website uses cookies, Google Analytics, and Facebook Pixel to:

Understand visitor activity and improve user experience.

Measure the performance of marketing campaigns.

Deliver relevant advertising.

You may disable cookies through your browser settings, but some features may not function properly.

9. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those sites.

10. Children’s Privacy

Our services are not directed toward children under 13, and we do not knowingly collect personal information from minors.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a new “Last Updated” date.

12. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:

Model City Electric, LLC
1410 Center St, Kingsport, TN 37664
423-830-2218
[email protected]